RateMyService

3-Min ⏰, No Code, In-Signature Surveys 😁😐😡. Start collecting Feedback 💬 in minutes.

RateMyService Review

As a business owner, do you find it challenging to understand your customers' experiences with your products or services? Do you struggle to collect feedback and gauge customer satisfaction? Are you looking for a simple and effective solution to get customer feedback without disrupting their experience? Are you finding it difficult to motivate your staff to actively seek feedback from customers? Are you worried that negative feedback may harm your business reputation? If you answered yes to any of these questions, RateMyService can help you streamline your customer feedback process and improve your customer satisfaction.

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Introduction

Customer support is the face of your company, but it’s hard to tell if you’re looking good without a mirror. Sure, you could pick your customer’s brain by shooting them an email survey, but not everyone likes a crowded inbox.

If only there was a way to get more customer feedback while putting less pressure on customers and your support team? 🤔

Enter RateMyService ❤️⭐😁

This is a survey tool that lets support and sales teams create custom surveys to measure customer loyalty and customer satisfaction.

The tool’s email signature surveys allows customers to rate their experience after every email reply.

Through the emoji survey, this tool gives real-time feedback, which means having the chance to turn conversations around if/when things go south, increasing customer success rates, and leading to improved customer retention.

What is Contenfly

RateMyService was built for any business that does sales/support activities and/or communicates to their customers via email.

Get ready to show customers your best side with beautifully designed surveys—no coding required. Super easy to set up & start using (3 minutes flat!), and it works seamlessly with standard or HTML email signatures.

RateMyService makes it easy to get the feedback you need to boost customer satisfaction—with fewer emails to customers and more organized data for your Support Teams.

Put your best foot forward and stay one step ahead of the competition. If customer success is important to your business, then you definitely don't want to miss this lifetime deal.

Features & Benefits

⭕ Highly customizable survey
⭕ Quickly add users with G-Suite & Office 365 integrations or by using CSV
⭕ Email notifications for completed customer surveys
⭕ Easy to read reporting/dashboard

🎯 Celebrate Awesomeness 🚀 Identify your top staff performers and celebrate their awesomeness!
🎯 Remove "Dead Wood" 🌳 Quickly identify your worst performers and help them grow!|
🎯 Peace of Mind 🦄 Your customers can instantly connect with a manager when balls are dropped.
🎯 Time Saver ⏱️ No more need to monitor/inspect your staff mailboxes.
🎯 Become Better 📈 Watch your team "fly higher" as a result of an email signature CSAT.

Best for: Teams looking to improve their customer experience with actionable insights from customer surveys. I.e.
1️⃣ Sales teams
2️⃣ Customer support teams
3️⃣ Admin teams

Frequently Ask Questions

Will I have any special restrictions with the plan I have bought?

All features (administrators, customers, surveys, responses, email alerts) are unrestricted and unlimited. The only restriction will be the number of agents/staff you can monitor.

What languages does RateMyService cater to?

English only at this time. However in the Settings section you will see we designed the system to cater for other languages in the future. Our Dev team has committed to custom Call to Actions, and localization/language options in the next 3 months.

1️⃣What future features do you plan to build as part of the RateMyService roadmap?

ALREADY COMPLETED: - Rebuild backend in Tina4 - Custom Call to Action (CTA) - Hex color picker for CTA, and 8 additional default colors. - 6x additional Languages (English, Arabic, Danish, French, German, Russian, Spanish) - 2 icon set, instead of just 3. - Additional Animated Icons. - Additional Static Icons. - Additional Fonts and Font Sizes - Archiving feature for "test" customer feedback. - 2x Additional Management Notification Email addresses - Agents can now receive customer feedback Email Notifications NEXT UP: - [FULL MODULE 🤖] Google Reviews redirect for "Exceeded Expectations" survey selection, with pathing/filtering for Bad Reviews. This includes the MiRating page displaying all reviews. UPCOMING: - [FULL MODULE 🤖] QR Code Surveys/Reviews - [FULL MODULE 🤖] Review/Testimonial Builder with Website Widget. I.e. Build testimonials from Customer Feedback, and Reviews (Google, Yelp, Trip Advisor etc) - [FULL MODULE 🤖] Super Admin Dashboard for marketing, franchise & tech companies. - [FULL MODULE 🤖] Single Form Surveys. This is a webform that has the full (all three faces) survey in a weblink. The short URL can be used in a SMS to the client (E.g. customers who use SMS to notify and close off tickets) - [FULL MODULE 🤖] Integrations with Ticketing (e.g. ZenDesk) and CRM's (SalesForce) systems for Post Resolution Surveys - Automated/scheduled email reporting - CNAME / Custom Domains - Reporting: Download/Export (PDF, CSV) Customer Feedback.

2️⃣What is a Customer Satisfaction (CSAT) Survey, and why use CSAT?

It's a survey designed to help businesses understand what their customers think about their products/services/support/brand. In other words it measures how satisfied your customers are with you. It's really encouraging to get awesome feedback from your customers. Sometimes though, something goes wrong, and you need a quick/efficient way for your customers to communicate their concerns/issues to a manager/owner. That's where RateMyService comes in! ;-)

3️⃣Why did you start RateMyService?

We started RateMyService because all the existing solutions were really complex to setup and start using, had few customizations, and were way too expensive. So we built RateMyService, which allows you to start getting feedback from customers in 3 minutes flat as it's really easy to setup/use, also has a ton of customizations, and is less than $3 per staff/agent monthly.

4️⃣Why use RateMyService?

- Super easy to set up & start using (3 minutes flat!). - Works seamlessly with standard or HTML email signatures. - Highly customizable survey. - Easy to read reporting/dashboard.

5️⃣Is your solution GDPR Compliant?

Yes! We are absolutely GDPR compliant. You can see more details here: https://www.ratemyservice.io/tc

Conclusion

RateMyService provides an easy and effective solution for businesses to collect customer feedback and improve their customer satisfaction. By integrating a CSAT survey in staff email signatures, customers can provide feedback without any additional effort on their part. The highly customizable survey, email notifications, and easy-to-read reporting dashboard make it simple for businesses to gain insights into their customers' experiences. Additionally, the ability to celebrate top performers, identify underperforming staff, and provide a way for customers to connect with managers when issues arise adds value to the platform. Although there is room for improvement in areas such as language support, reporting features, and integrations with other email providers, RateMyService is a solid solution for businesses looking to streamline their customer feedback process and improve their customer satisfaction.